{"id":30954,"date":"2023-10-11T10:32:47","date_gmt":"2023-10-11T14:32:47","guid":{"rendered":"https:\/\/foundationforpuertorico.org\/?page_id=30954"},"modified":"2023-10-17T10:43:52","modified_gmt":"2023-10-17T14:43:52","slug":"presentacion-de-quejas","status":"publish","type":"page","link":"https:\/\/foundationforpuertorico.org\/es\/presentacion-de-quejas\/","title":{"rendered":"Presentaci\u00f3n de Quejas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"30954\" class=\"elementor elementor-30954\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3bf1aba0 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"3bf1aba0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;7bf5ba4&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:0,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6cdbd8b4\" data-id=\"6cdbd8b4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-91333eb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"91333eb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4d3c5f57\" data-id=\"4d3c5f57\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3eaa6dde elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3eaa6dde\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c67a1a0\" data-id=\"c67a1a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53439d54 elementor-widget elementor-widget-heading\" data-id=\"53439d54\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Presentaci\u00f3n de Quejas<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3826694 elementor-widget elementor-widget-heading\" data-id=\"3826694\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<style>.elementor-element-3826694{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-74d7c1ac elementor-widget elementor-widget-text-editor\" data-id=\"74d7c1ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW203927735 BCX0\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW203927735 BCX0\">Como parte de nuestros esfuerzos para atender las necesidades de recuperaci\u00f3n a largo plazo en Puerto Rico, el atender las quejas de los ciudadanos relacionadas con la administraci\u00f3n de los fondos CDBG-DR son fundamentales durante el periodo del programa WCRP. <\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-884a400 elementor-widget elementor-widget-text-editor\" data-id=\"884a400\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-884a400{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2a8521ac elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2a8521ac\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-140ff486\" data-id=\"140ff486\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5100441 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5100441\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-50113a1\" data-id=\"50113a1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42f9767 elementor-widget elementor-widget-text-editor\" data-id=\"42f9767\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Comprometidos con la transparencia en FPR entendemos nuestra responsabilidad de mantener una comunicaci\u00f3n abierta y dar prioridad a las preocupaciones de los ciudadanos en relaci\u00f3n con dichos fondos. A esos fines, FPR ha adoptado la Pol\u00edtica sobre Presentaci\u00f3n de Quejas (Citizen Complaints Policy) del Programa CDBG-DR del Departamento de la Vivienda de Puerto Rico.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Es fundamental asegurar una atenci\u00f3n r\u00e1pida y uniforme a todas las quejas, con el objetivo de proporcionar una respuesta sustancial y oportuna en un plazo de quince (15) d\u00edas laborables a todas las quejas presentadas por escrito.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Seg\u00fan 24 C.F.R. 570.86(a)(7), una queja es una declaraci\u00f3n formal de agravio presentada por escrito, que se documentar\u00e1, procesar\u00e1, archivar\u00e1 y que deber\u00e1 ser respondida. Para que la misma sea v\u00e1lida deber\u00e1 presentar los siguientes requerimientos:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e0245d elementor-widget elementor-widget-text-editor\" data-id=\"5e0245d\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-5e0245d{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6858413 elementor-widget elementor-widget-text-editor\" data-id=\"6858413\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li>Debe estar por escrito.\u00a0<\/li><li>Nombre completo del demandante.\u00a0<\/li><li>Informaci\u00f3n de contacto del reclamante y m\u00e9todo preferido de notificaci\u00f3n para las comunicaciones relacionadas con la queja (tel\u00e9fono, direcci\u00f3n f\u00edsica, postal y de correo electr\u00f3nico).\u00a0<\/li><li>Naturaleza de la queja.\u00a0<\/li><li>Resumen de la queja y el remedio solicitado.\u00a0<\/li><li>Personas con las que se comunic\u00f3 anteriormente en relaci\u00f3n con la queja.\u00a0<\/li><li>Cualquier evidencia de apoyo.\u00a0<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e6ca1f elementor-widget elementor-widget-text-editor\" data-id=\"4e6ca1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-4e6ca1f{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8414f1 elementor-widget elementor-widget-text-editor\" data-id=\"c8414f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong><span class=\"TextRun MacChromeBold SCXW927031 BCX0\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW927031 BCX0\">Los primeros cinco (5) requisitos son obligatorios.<\/span><\/span><\/strong><span class=\"TextRun SCXW927031 BCX0\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW927031 BCX0\"> Las quejas con datos insuficientes o enviadas por un tercero sin legitimaci\u00f3n en el asunto que se presenta no necesitan ser aceptadas o revisadas. <\/span><\/span><strong><span class=\"TextRun MacChromeBold SCXW927031 BCX0\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW927031 BCX0\">Quejas an\u00f3nimas no ser\u00e1n atendidas<\/span><\/span><span class=\"TextRun SCXW927031 BCX0\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW927031 BCX0\">.<\/span><\/span><span class=\"EOP SCXW927031 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e9f12f elementor-widget elementor-widget-text-editor\" data-id=\"3e9f12f\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-3e9f12f{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f227e32\" data-id=\"f227e32\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-96c92e7 elementor-widget elementor-widget-text-editor\" data-id=\"96c92e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun MacChromeBold SCXW255249317 BCX0\" lang=\"ES-US\" xml:lang=\"ES-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW255249317 BCX0\">Formulario de Presentaci\u00f3n de Quejas<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e248a99 elementor-widget elementor-widget-text-editor\" data-id=\"e248a99\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-e248a99{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec1135b elementor-align-left elementor-widget elementor-widget-button\" data-id=\"ec1135b\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"button.default\">\n\t\t\t\t\t<style>.elementor-element-ec1135b{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eedc099 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"eedc099\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/a43.a93.myftpupload.com\/en\/citizen-complaint-form\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Presentar Queja<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2a5703 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"b2a5703\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"button.default\">\n\t\t\t\t\t<style>.elementor-element-b2a5703{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c91adbd elementor-align-left elementor-widget elementor-widget-button\" data-id=\"c91adbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/a43.a93.myftpupload.com\/wp-content\/uploads\/2023\/10\/CITIZEN_COMPLAINTS_ES.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Pol\u00edtica de Presentaci\u00f3n de Quejas CDBG-DR<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dcf6f4 elementor-widget elementor-widget-text-editor\" data-id=\"7dcf6f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Informaci\u00f3n de Contacto:<\/strong><\/p><p><a href=\"mailto:transparency@foundationpr.org \">transparency@foundationpr.org <\/a><\/p><p><strong>Direcci\u00f3n Postal:<\/strong><\/p><p>Foundation For Puerto Rico<br \/>Att: Compliance Area<br \/>P.O. Box 364029<br \/>San Juan, PR 00936<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56ea79b elementor-widget elementor-widget-text-editor\" data-id=\"56ea79b\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-56ea79b{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Citizen Complaints Como parte de nuestros esfuerzos para atender las necesidades de recuperaci\u00f3n a largo plazo en Puerto Rico, el atender las quejas de los ciudadanos relacionadas con la administraci\u00f3n de los fondos CDBG-DR son fundamentales durante el periodo del programa WCRP. As part of our efforts to address the long-term recovery needs in Puerto [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"give_campaign_id":0,"footnotes":""},"class_list":["post-30954","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Presentaci\u00f3n de Quejas - Foundation for Puerto Rico<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/foundationforpuertorico.org\/es\/presentacion-de-quejas\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Presentaci\u00f3n de Quejas\" \/>\n<meta property=\"og:description\" content=\"Citizen Complaints Como parte de nuestros esfuerzos para atender las necesidades de recuperaci\u00f3n a largo plazo en Puerto Rico, el atender las quejas de los ciudadanos relacionadas con la administraci\u00f3n de los fondos CDBG-DR son fundamentales durante el periodo del programa WCRP. 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