{"id":30954,"date":"2023-10-11T10:32:47","date_gmt":"2023-10-11T14:32:47","guid":{"rendered":"https:\/\/foundationforpuertorico.org\/?page_id=30954"},"modified":"2023-10-17T10:43:52","modified_gmt":"2023-10-17T14:43:52","slug":"presentacion-de-quejas","status":"publish","type":"page","link":"https:\/\/foundationforpuertorico.org\/en\/presentacion-de-quejas\/","title":{"rendered":"Presentaci\u00f3n de Quejas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"30954\" class=\"elementor elementor-30954\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3bf1aba0 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"3bf1aba0\" data-element_type=\"section\" data-e-type=\"section\" 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class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6cdbd8b4\" data-id=\"6cdbd8b4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-91333eb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"91333eb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4d3c5f57\" data-id=\"4d3c5f57\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3eaa6dde elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3eaa6dde\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c67a1a0\" data-id=\"c67a1a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53439d54 elementor-widget elementor-widget-heading\" data-id=\"53439d54\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<style>.elementor-element-53439d54{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3826694 elementor-widget elementor-widget-heading\" data-id=\"3826694\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Citizen Complaints<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-74d7c1ac elementor-widget elementor-widget-text-editor\" data-id=\"74d7c1ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-74d7c1ac{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-884a400 elementor-widget elementor-widget-text-editor\" data-id=\"884a400\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>As part of our efforts to address the long-term recovery needs in Puerto Rico, addressing citizen complaints related to the administration of CDBG-DR funds is fundamental during the WCRP program period.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2a8521ac elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2a8521ac\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-140ff486\" data-id=\"140ff486\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5100441 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5100441\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-50113a1\" data-id=\"50113a1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42f9767 elementor-widget elementor-widget-text-editor\" data-id=\"42f9767\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-42f9767{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e0245d elementor-widget elementor-widget-text-editor\" data-id=\"5e0245d\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Committed to transparency at FPR, we understand our responsibility to maintain open communication and prioritize the concerns of citizens regarding these funds. To this end, FPR has adopted the Citizen Complaints Policy of the CDBG-DR Program of the Puerto Rico Department of Housing.<\/p><p>It is essential to ensure quick and uniform attention to all complaints, with the aim of providing a substantial and timely response within fifteen (15) working days to all written complaints.<\/p><p>According to 24 C.F.R. 570.86(a)(7), a complaint is a formal statement of grievance submitted in writing, which will be documented, processed, filed, and must be answered. For it to be valid, it must meet the following requirements:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6858413 elementor-widget elementor-widget-text-editor\" data-id=\"6858413\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-6858413{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e6ca1f elementor-widget elementor-widget-text-editor\" data-id=\"4e6ca1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li>It must be in writing.<\/li><li>Full name of the complainant.<\/li><li>Contact information of the complainant and preferred method of notification for communications related to the complaint (phone, physical address, postal and email).<\/li><li>Nature of the complaint.<\/li><li>Summary of the complaint and the remedy sought.<\/li><li>People previously communicated with regarding the complaint.<\/li><li>Any supporting evidence.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8414f1 elementor-widget elementor-widget-text-editor\" data-id=\"c8414f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-c8414f1{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e9f12f elementor-widget elementor-widget-text-editor\" data-id=\"3e9f12f\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>The first five (5) requirements are mandatory.<\/strong> Complaints with insufficient data or sent by a third party without legitimacy in the matter presented do not need to be accepted or reviewed.<strong> Anonymous complaints will not be addressed.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f227e32\" data-id=\"f227e32\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-96c92e7 elementor-widget elementor-widget-text-editor\" data-id=\"96c92e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-96c92e7{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e248a99 elementor-widget elementor-widget-text-editor\" data-id=\"e248a99\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Citizen Complaint Form<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec1135b elementor-align-left elementor-widget elementor-widget-button\" data-id=\"ec1135b\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/a43.a93.myftpupload.com\/en\/citizen-complaint-form\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit a Complaint<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eedc099 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"eedc099\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"button.default\">\n\t\t\t\t\t<style>.elementor-element-eedc099{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2a5703 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"b2a5703\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/a43.a93.myftpupload.com\/wp-content\/uploads\/2023\/10\/CITIZEN_COMPLAINTS_EN.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CDBG-DR Citizen Complaints Policy<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c91adbd elementor-align-left elementor-widget elementor-widget-button\" data-id=\"c91adbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"button.default\">\n\t\t\t\t\t<style>.elementor-element-c91adbd{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dcf6f4 elementor-widget elementor-widget-text-editor\" data-id=\"7dcf6f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-7dcf6f4{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56ea79b elementor-widget elementor-widget-text-editor\" data-id=\"56ea79b\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Contact Information:<\/strong><\/p><p><a href=\"mailto:transparency@foundationpr.org \">transparency@foundationpr.org <\/a><\/p><p><strong>Address:<\/strong><\/p><p>Foundation For Puerto Rico <br \/>Att: Compliance Area <br \/>P.O. Box 364029 San Juan, PR 00936<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Citizen Complaints Como parte de nuestros esfuerzos para atender las necesidades de recuperaci\u00f3n a largo plazo en Puerto Rico, el atender las quejas de los ciudadanos relacionadas con la administraci\u00f3n de los fondos CDBG-DR son fundamentales durante el periodo del programa WCRP. As part of our efforts to address the long-term recovery needs in Puerto [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"give_campaign_id":0,"footnotes":""},"class_list":["post-30954","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Presentaci\u00f3n de Quejas - Foundation for Puerto Rico<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/foundationforpuertorico.org\/en\/presentacion-de-quejas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Presentaci\u00f3n de Quejas\" \/>\n<meta property=\"og:description\" content=\"Citizen Complaints Como parte de nuestros esfuerzos para atender las necesidades de recuperaci\u00f3n a largo plazo en Puerto Rico, el atender las quejas de los ciudadanos relacionadas con la administraci\u00f3n de los fondos CDBG-DR son fundamentales durante el periodo del programa WCRP. 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